I must admit that it was on my plans, really, I was going to buy those components sooner or later, but while browsing on the CodeGear general third party components newsgroup I found an offer i couldn't resist. What was it? well, go into the website or in to the newsgroups and find out, it will be easy to just provide the link eh?
So on the mighty Christmas spirit I bought another fine set of tools for my ongoing home project.
The lucky ones are a set of tools to provide remote assistance to your clients, for example, lets say that your client has a problem with its machine or with the software itself and he is getting a weird error message that doesn't matter how many times he describes it on an email, or through the phone yo simply can't understand what he means or how the error is happening.
Well, the solution is simple, ask him to go to the About option on his menu, click Help and click on the button request Remote Assistance...
On that moment a request will be send to my servers up in T.O. and I will be able to jump in into his desktop after his authorization to view live and under his supervision what is going on with his system. This is in my opinion the ULTIMATE technical support :).
My kudos to the Real Thin Client for such an outstanding job.